Premier Invite-Only Event for Senior-Level CX, EX, and UX Executives

The most trusted space for senior customer leaders to benchmark priorities and solve mission-critical challenges. With 60+ senior executives in the room, the Chief Experience Officer Exchange is unmatched for peer collaboration, candid insight, and solution sourcing.

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Key Program Themes

At the Chief Experience Officer Exchange, connect with the leaders rewriting the CX playbook. Whether you're modernizing the experience ecosystem, deploying AI at scale, or evolving leadership for a new era, this is where creativity meets clarity and where community makes strategy real.

Speaker Spotlight

JULIE RICE

Chief Experience Officer, WeightWatchers
Co-Founder, SoulCycle & Peoplehood

Julie Rice built some of the most emotionally resonant brands of the last decade by turning customers into communities. She is a visionary leader behind SoulCycle’s cultural phenomenon and now leads experience strategy at WeightWatchers—guiding the evolution of an iconic brand through connection, science, and behavior change.

FIRESIDE CHAT

MAY 14, 2026 | 8:45 AM

Creating Community: Revolutionizing Marketing Through Connection

In this candid conversation, Julie shares how community-first thinking transforms customer experience, marketing, and growth. Drawing from SoulCycle, Peoplehood, and WeightWatchers, she explores how brands can create relevance and loyalty in crowded markets—by building experiences people choose to return to.

Venue & Accommodation: 

Omni Charlotte Hotel

Located in the heart of Uptown Charlotte, the Omni Charlotte places guests steps from premier dining, shopping, and entertainment. The hotel offers modern guest rooms, on-site dining and bar options, a rooftop pool, and a full-service fitness center—providing a comfortable and convenient stay in the center of the city.

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